Return & Refund Policy

  • Orders are processed and delivered Monday – Friday, except for weekends & public holidays. Be aware that orders may experience longer processing and delivery times during holidays.
  • Orders can’t be delivered to PO boxes, TUM warehouse, re-shippers or package-forwarding services.
  • Orders can’t be delivered to addresses outside of the country or region where they were placed, but you can shop on a number of sites globally.
  • Refunds include the total value of any returned items. Please note that delivery fees are NOT REFUNDABLE unless you receive an incorrect item.
  • STRICTLY NO REFUNDS for any shipping & handling charges.